At floss, our aim is to ship our products in a quick, safe, and inexpensive manner. We deliver worldwide and within India. For domestic orders (delivery within India) we offer courier service only. Delivery will happen within 7 working days from the day we receive the order. For international orders, we offer sea as well as air delivery. It will depend on the mutual agreement between the customer and Floss Picks. The time delay will be informed to the buyer before they confirm the order.  

Taxes For domestic orders: The cost of the product covers all the taxes.

For international orders: The cost of the product covers all the taxes. Import Duties and Taxes: Due to the nature of international shipping, customers may have to pay additional import duties and taxes which are levied once a shipment reaches your country. We are unable to calculate when and how much these customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. If you are presented with an invoice for import duties and taxes then you will have to pay at the time of delivery.

Cancellations, Exchanges, and Return  

Cancellations will be accepted if the order has not been shipped from our end. Before you return a Floss Picks product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from the others. Let’s not think of a minor irregularity or joint mark on the surface of the products as a defect. Handicraft by definition means a glorious uncertainty when it comes to uniformity. Please read below our exchange and return policies before you exchange or return any item.

Exchange and Return Policy For Orders Within India

  • Inform us at [email protected] within 15 days from the date of delivery if any return or exchange is needed.
  • Email us the reason for the exchange or return it to [email protected].
  • On approval for the exchange or return customer will be asked to send the goods (in their original form) back to Flosspicks.
  • After receiving the goods back Customer will get an email from Flosspicks approving the exchange or refund. Refunds will be processed through the same online mode in 15 working days. Customers can also be asked for Savings bank account details in case the order was placed by cash on delivery.